Gelretours – City walks with local guide

This privacy policy applies to the services of Gelretours. We respect the privacy of all users of our website and ensure that the personal information you provide to us is treated confidentially.

What data do we process?

We process personal data that you provide to us yourself, for example when you fill out a form, request a newsletter, or contact us.

This may include: Name and surname, Email address, Telephone number (if provided), Address details, and any comments you voluntarily submit.

For what purpose do we process your data?

We use your data for:

  • Handling your reservation or order
  • Sending confirmations and practical information
  • Answering questions via email or telephone
  • Improving our website and services
  • (Only with your consent) sending a newsletter or offers

Sharing of data with third parties

We only share your data with third parties if this is necessary for the execution of our agreement or to comply with a legal obligation. Examples include: A payment provider (for the processing of payments) Accounting software (for administration and invoicing) We enter into a data processing agreement with these parties to properly protect your data.

How long we retain your data

For users who sign up for the newsletter on our site or submit a form, we store the requested personal information they provide for at least the statutory retention period stipulated for this. All users can view their personal information or have it deleted at any time by contacting the owner. Having it removed does not release the user from any payments agreed upon for the fulfillment of the agreed services prior to the time of the request.

Where your data is sent

The data provided in the existing forms is sent exclusively to Gelretours.

Cookies and website usage

Our website uses functional and analytical cookies to ensure the website functions properly and to gain insight into its usage.

Functional cookies: necessary for the operation of the site

Marketing & Analytical cookies (for example via Google Analytics, if used): anonymous insight into visitor behavior. Upon your first visit to the website, we inform you about the use of cookies and ask for your consent (if necessary).

Your rights

You have the right to:

  • View your personal data
  • Have your data corrected or deleted Withdraw your consent for data processing
  • Object to processing Have your data transferred to another party.

You can send a request for this to info@gelretours.nl. We will respond as soon as possible, but no later than within four weeks.

Security

We take appropriate measures to prevent misuse, loss, unauthorized access, and unwanted disclosure. For example, we use encrypted connections and restrict access to personal data.

Complaints

Do you have a complaint about how we handle your data? If so, please let us know via info@gelretours.nl

If we are unable to resolve the matter together, you may file a complaint with the Dutch Data Protection Authority.

Right to amend privacy policy

Gelretours may amend this privacy policy from time to time. On this page, you will always find the most current version.

Who we are

Our site address is: https://www.gelretours.nl

Embedded content from other sites

Posts on this site may contain embedded content (e.g., videos, images, posts, etc.). Embedded content from other sites behaves exactly the same as if the visitor had visited that other site.

These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with this embedded content, including recording interaction with embedded content if you have an account and are logged in to that site.