Terms and Conditions

1. Definitions

1.1 Contractor: Gelretours, registered with the Chamber of Commerce under number 55795668

1.2 Client: The natural or legal person who purchases the service(s) for themselves or on behalf of one or more participants.

1.3 Agreement: the agreement concluded between the Contractor and the Client regarding the provision of services and/or the performance of work and/or the delivery of goods.

2. General

2.1 These general terms and conditions apply to programs organized by Gelretours, established in Nijmegen.

2.2 Gelretours may amend these general terms and conditions. The most recent version of the general terms and conditions is available via the website.

2.3 Provisions deviating from the general terms and conditions are only binding if they have been agreed upon in writing in advance. General provisions used by a counterparty, under whatever name, shall not apply.

2.4 Failure to review these terms and conditions cannot be attributed to Gelretours. If one person has made a reservation for a group, this person will act as the group leader, and will be required to present the travel conditions to the group.

2.5 Persons under the age of 18 must be accompanied by at least one adult.

3. Formation of Agreement

3.1 An agreement is formed when Gelretours and the client have reviewed the confirmation by telephone or in writing and have thereby entered into an oral or written agreement. Subsequently, the confirmation will be sent by Gelretours to the client.

3.2 The content of the agreement is determined by the program published by Gelretours. Written confirmation from Gelretours is required for any desired deviation or addition.

4. Booking/Reservation

4.1 Gelretours reserves the right to change the program or prices if circumstances warrant it. This is solely at the discretion of Gelretours.

4.2 The stated start and end times are indicative times. The exact times depend on the circumstances and may be adjusted.

5. Payment

5.1 After the client has made a booking, they will receive an invoice with a due date.

5.2 Gelretours is entitled to require a down payment in advance. The client will receive an invoice for this purpose.

5.3 Payment of invoices must be made within the period stated on the invoice.

5.4 If the program you have booked takes place within 6 weeks, your payment must be transferred immediately.

5.5 In the event of late payment by the client, Gelretours reserves the right to cancel the booked program, in which case cancellation fees will be charged.

5.6 All stated prices are subject to price increases.

6. Cancellation by Gelretours

6.1 Gelretours has the right to decide to cancel a program.

6.2 In that case, the client will be notified immediately.

6.3 Any monies already paid will then be refunded.

6.4 Gelretours accepts no liability whatsoever for any damage and/or costs on the part of the client if the program cannot proceed as a result of cancellation.

6.5 In the event of serious misconduct by one or more participants, a decision may be made to exclude the person(s) concerned from the remainder of the program without the possibility of a refund.

7. Cancellation by the client

7.1 Cancellation by the client must be in writing and dated.

7.2 The date of receipt by Gelretours applies as the date of cancellation.

7.3 Free cancellation up to 5 working days before the start of the program.

Cancellation within 5 working days: 50% of the invoice amount. Cancellation within 3 working days: 75% of the invoice amount.

Cancellation within 2 working days and no-show: 100% of the invoice amount.

7.4 Participants must be present at the agreed location 10 minutes before the agreed time. If a participant is late, they cannot claim any right to compensation or refund of paid fees.

7.5 No claim for compensation can be made for missing the program after a break or pause, even if the participant has to make the journey home independently.

8. Liability

8.1 Participation in Gelretours programs is entirely at one’s own risk.

8.2 Gelretours accepts no liability whatsoever for any damage suffered by the customer, direct or indirect, during or as a result of the program.

8.3 Participants are personally responsible for taking out appropriate travel, accident, and/or cancellation insurance.

8.4 Upon participation, Gelretours is in no way liable for any damage suffered due to a possible lack of communication facilities, transport, or medical assistance on site.

8.5 Gelretours cannot be held liable in any way for delays, schedule changes, or delays in the provision of services by third parties resulting from a force majeure situation.

8.6 Obvious errors and mistakes in the program do not bind Gelretours. 8.7 The participant is obliged to comply with all instructions from Gelretours to promote the proper execution of the program and is liable for damage caused by his unauthorized conduct, to be judged according to the standard of conduct of a proper participant. Every participant must adhere to the times stated in the program and the instructions of the management.

9. Indemnification

9.1 The Client indemnifies Gelretours against all third-party claims in cases where the Client has (partially or wholly) caused the relevant damage or is (partially) liable for it.

10. Complaints

10.1 If a participant has a complaint, it must be reported immediately to the management. The management will investigate whether the cause of the complaint can be remedied immediately.

10.2 If direct submission of a complaint is not possible, or if the complaint is not resolved satisfactorily, it must be submitted in writing and with reasons to Gelretours no later than 14 days thereafter.

11. Disputes

11.1 Disputes with participants are generally settled amicably.

12. Applicable Law

12.1 All our agreements and everything related thereto are governed exclusively by Dutch law.